Cancellation and Rescheduling Policy

Cancellation by the patient

Patients who need to cancel an appointment should notify the clinic through the official contact details provided on the website.

Rescheduling

Subject to doctor availability, patients may request to reschedule an appointment.

We recommend requesting rescheduling as early as possible to allow the clinic to offer the appointment slot to another patient.

Cancellation notice

For appointments requiring advance payment, the following standard policy may apply:

More than 24 hours before the appointment

The patient may request rescheduling or cancellation. Where a refund is applicable, the amount and process will be communicated according to the circumstances of the appointment and applicable payment arrangements.

Less than 24 hours before the appointment

Late cancellation or rescheduling requests may be subject to limitations, depending on appointment availability and the circumstances involved.

Missed appointments

If a patient does not attend a scheduled consultation without prior notice, the consultation fee may be treated as non-refundable, subject to the circumstances and the clinic's discretion.

Refunds

Where a refund is approved by the clinic, it will generally be processed through an appropriate payment method.

The time required for a refund to appear in the patient's account may depend on the payment provider or financial institution.

Any transaction or processing charges imposed by third-party payment providers may be subject to their respective terms.

Cancellation by the clinic

In exceptional circumstances, the clinic may need to cancel or reschedule an appointment. Where reasonably possible, the patient will be informed and offered:

• An alternative appointment time; or
• Another appropriate option, including a refund of any applicable advance consultation fee where a suitable consultation cannot be provided.

Exceptional circumstances

The clinic may consider exceptional circumstances, including technical failures or unforeseen events, when reviewing cancellation, rescheduling, or refund requests.